Visit us on our contact page (contact page should be linked to go to the contact page) or book a 15 minute phone consult (phone consult should be linked to the home page). Pup & Co House Care Owner, Victoria, will respond to your inquiry within 3 working days and filter the request to our team to find the most suitable pet sitter!

You betcha! All of our pet sitters are insured and bonded through ProFUR.

Of course! All pet sitters are certified in Pet First Aid through My CPR Now.

Home checks will occur during in-person meet n’ greets for health and safety reasons. Our clients are not provided with this form or any information about our home checks. We do have the right to decline a pet-sit after the meet and greet if we feel we are not the right fit. The client will be notified within 24-hours by email. We reserve the right to not to disclose the reason for declining any pet-sit. Any money sent to Pup & Co House Care will be refunded.

Pup & Co House Care will forfeit any pet-sit that does not have proper functioning locks on all points of entry of your home. No exceptions! 

Keys or door codes must be provided to your pet sitter during the meet and greet. Clients will need to arrange drop off of keys if not provided at the meet and greet. Keys will be provided back to the client. All keys and personal information is stored securely for privacy and only accessible by Pup & Co House Care team members. 

Upon inquiry, a meet n’ greet will be booked with your pet-sitter. You will receive a meet n’ greet form by email that reviews your pet and home basics. Closer to your scheduled service, a contract and invoice will be sent by email. All documentation is required to be completed before the start of any booked service.

While we encourage that all pet(s) are neutered/spayed, Pup & Co House Care provides in your home pet sitting therefore, this is not a requirement for service.

In Ontario, all dogs must be vaccinated if they are over three months old. Our team prefers that your pets are up to date on their vaccines prior to booking. Please inquire if your pets are not up to date on their vaccines so our team can keep their personal pets safe!

We are glad you asked! Pup & Co House Care requires contracts be updated yearly. Don’t fret, we will send you your old contract to compare, if no changes are needed – just let us know! In the event a major change took place with your pet, care providers have changed etc, this will require you to fill out another contract so we have the most up to date information to provide care to your pet. 

Totally! We value additional notes. Please email any documents to pupandco.housecare@gmail.com before the start of your scheduled service and the document will be put in your file and your pet sitter will be advised. Feel free to leave a copy for your pet sitter, in your home!

In the unlikely event of an emergency, you will be contacted immediately by telephone. No time for texting – we need you to pick up! If you can’t be reached, we will contact your emergency contact on file. If your pet requires medical attention, we will bring them to the vet indicated on your file or the closest emergency vet of our choice pending on the severity of emergency.

Cash or E-Transfer is currently accepted. Please reach out for further information. 

Oh boy, do we love giving discounts! Stay tuned for further discounts as we update our discounts regularly.

Our current discounts:

– $50.00 off any overnight pet sit for first responders (also includes: Social Workers, Therapists and Lawyers).

– Review Pup & Co House Care on Google and earn $30.00 off any booked overnight sit.

10 days notice is required for booking or a $20.00 admin fee will apply to your final invoice. 

We know that plans can change and each case will be looked at on a case-by-case basis. Cancellations or changes to booked overnight pet-sits without 14 days notice will be subject to 50% of the final invoice amount. 

A pet-sit canceled without 7 days notice is subject to pay the full invoice.

Once your pet sit is confirmed and scheduled, our team members are unable to take other pet-sits. As a loss of income can be daunting for some.  Please notify us if your plans change immediately. 

A text message or telephone call to 905-320-2064 is the only form of cancellation accepted. An email to pupandco.housecare@gmail.com is also acceptable. 

Until your outstanding balance from your cancelled sit is paid in full, Pup & Co House Care will not book any future services.

Heck yes! We love the idea of having security. However, when we are inside your home – your pet-sitter will shut the cameras off. When they leave your home for any reason, the cameras will be turned back on.